Recruit faster, better and never compromise on talent
SCALING A COMPANY IS HARD. AND NEAR IMPOSSIBLE WITH HIGH ATTRITION.
With competitors trying to break into your accounts, it’s essential to delight your customers and get ahead of issues.
We simplify and quicken the process of finding exceptional customer success professionals, ensuring your organization consistently delivers outstanding customer experiences.
DELIVERY OF TOP-CLASS CUSTOMER SUCCESS PROFESSIONALS
All customer success candidates that we introduce:
Have a proven history of;
- Cultivating strong customer relationships
- Achieving high retention rates
- Consistently surpassing performance benchmarks
- Stable tenures
And they are;
- Excellent communicators
- Inherently proactive
- Relentlessly curious
- Customer-centric
READY TO IMPRESS AT INTERVIEW
Our customer success professionals approach interviews with enthusiasm and thorough preparation. We’ll ensure that if you’re meeting them, then they want to meet you and are ready to impress.
They will have taken the time to thoroughly research your company, demonstrate a genuine interest in your mission, and explain how they can contribute meaningfully. And just as our candidates excel in nurturing customer relationships, they are poised to build a strong connection within your organization from the very first interaction.
HOW ARE WE ABLE TO DELIVER TO SUCH HIGH STANDARDS?
Expertise
With a deep understanding of the intricate dynamics within customer success, we’ve played a pivotal role in assembling high-performing teams across diverse customer engagement models. This experience gives us an expertise and a distinct advantage over other recruiters. It means that we know what hard skills to look for and how to identify the nuanced soft skills required in customer success.
Relationships & Outreach
Leveraging our large networks in customer success is essential to understanding true calibre and providing quick delivery. Across EMEA, US & APAC, 100s of customer success search assignments over 10 years means that we’re extremely well-connected and can obtain introductions to almost anyone. And for those we can’t get an introduction to, we have a tech-enabled and industry leading multi-channel outreach. Together, we’re able to communicate with the largest customer success audience of all search firms.
Customer Success
We employ a customized interview framework tailored to customer success to introduce high-performing individuals who are exceptionally well-suited to thrive within your unique company.
